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About the Love Me Gluten Free Box
What is a Love Me Gluten Free box?
The Love Me Gluten Free Box is a curated gluten-free discovery box packed with products from leading brands, emerging brands, and exciting new launches. Every box is thoughtfully curated around a fun theme and includes a mix of snacks, meals, pantry staples, treats, exclusive offers, and a special Mystery Gift. It's an easy (and fun!) way to discover your next gluten-free favorite.
What types of items are included in every box?
Each box includes 9–12 single or full-size gluten-free products, plus a special Mystery Gift and exclusive offers. We curate a mix of sweet and savory finds, including snacks, pantry staples, meal solutions, treats, and new products we think you'll be excited to discover. Every month's box has a different theme, so there's always something new to look forward to.
Are your boxes family/kid-friendly?
Yes! We curate our boxes with gluten-free households in mind, so you'll typically find a mix of products that both kids and adults can enjoy. From fun treats and snacks to pantry staples and meal solutions, there's usually something for everyone to discover.
Are there new items every month?
Yes! Discovery is what we're all about. We love introducing you to new product launches, emerging gluten-free brands, and finds you may not have discovered on your own. We do bring back community favorites from time to time, but every month's assortment is different.
Can't I buy these items at the grocery store?
Sometimes! We feature everything from popular gluten-free favorites to emerging brands, new product launches, and products you may not find at your local grocery store. The fun is in the discovery. We do the searching and curating so you can try gluten-free products and brands we think are worth knowing about.
About the LMGF Market
What is the Love Me Gluten Free Market?
The LMGF Market is your one-stop destination for discovering gluten-free products from brands we love and think are worth knowing about. Unlike our monthly subscription box, which is a curated surprise delivered to your door, the Market lets you browse and choose exactly what you want, whenever you want. From everyday favorites to exciting new finds, everything in the Market is gluten-free and thoughtfully curated by our team.
Does the LMGF Market offer free shipping?
Yes! Eligible LMGF Market orders of $50 or more ship free. The $50 minimum applies to Market products only and does not include Subscription Boxes, one-time boxes, or their associated shipping charges.
How is the LMGF Market different from the Subscription Box?
Both the Love Me Gluten Free Box and the LMGF Market are designed to help you discover amazing gluten-free products, but they do it in different ways.
The Love Me Gluten Free Box is a curated discovery experience. Each month, our team hand-selects a themed collection of gluten-free products to surprise you with new favorites.
The LMGF Market puts discovery in your hands. Browse hundreds of gluten-free products from brands we love and choose exactly what you'd like to try, whenever you want. No subscription required.
Love something you discovered in your box? There's a good chance you'll find that brand, and even more of its products, in the Market.
Are all the products in the LMGF Market gluten-free?
Yes. Every product offered in the LMGF Market is represented by the manufacturer or brand as gluten-free.
Our Market may include both products labeled gluten-free and products that are certified gluten-free. We rely on information provided by manufacturers and brands regarding gluten-free status, ingredients, certifications, allergen information, and manufacturing practices.
Product formulations and manufacturing practices can change, so we always recommend reviewing the current product packaging and manufacturer information before consuming a product, particularly if you have celiac disease, food allergies, or additional dietary restrictions.
What is the return policy for LMGF Market orders?
Because food and certain other products are not returnable for health and safety reasons, all LMGF Market sales are final.
If your order has a missing or incorrect item, or a product arrives opened, spoiled, moldy, materially damaged, or otherwise unusable, please contact us at contact@lovemeglutenfree.com. We'll work with the applicable brand or fulfillment partner when necessary to help resolve the issue.
Minor cosmetic damage or breakage of fragile products that does not make the product unusable or inedible generally does not qualify for a replacement or refund.
Because taste is personal, we cannot offer refunds or replacements simply because you don't like a product, flavor, texture, scent, or other personal preference. Please see our Return & Refund Policy for complete details.
Will my Market order ship with my Subscription Box?
Market orders and Love Me Gluten Free Boxes are processed and fulfilled separately, so your Market purchases will not typically arrive with your Subscription Box.
Many Market products are fulfilled and shipped directly by the applicable brand or supplier. If you purchase products from multiple brands, your order may arrive in multiple packages and at different times, and you may receive more than one tracking number.
Eligible Market orders of $50 or more ship free. Subscription Boxes and one-time boxes are separate purchases for shipping purposes and do not count toward the $50 Market free-shipping threshold.
Why might my Market order arrive in multiple packages?
Many products in the LMGF Market are fulfilled directly by the brands and suppliers we partner with. If your order contains products from more than one brand, your items may ship separately and arrive at different times. Don't worry if everything isn't in the first package! You'll receive tracking information as it becomes available.
Shipping and Payment Information
How much does a box cost?
We offer one-time boxes, month-to-month subscriptions, and prepaid subscriptions. A one-time box is $59.99. Subscribe & Save monthly boxes are $54.99 per month. We also offer discounted 3-, 6-, and 12-month prepaid subscriptions.
What's the cost of shipping a LMGF Subscription Box?
Subscription Boxes shipped within the United States are charged a flat shipping rate of $9.99 per box. Subscription Boxes shipped to Canada are charged a flat shipping rate of $30 per box.
Market orders have separate shipping terms and qualify for free shipping on eligible Market orders of $50 or more.
When will my subscription box ship?
Your first box will be the next available box based on inventory at the time you order. If the current month's box is still available, your box may be fulfilled and shipped shortly after you order. If the current month's box is sold out, your first shipment will be the next available box.
Recurring Subscription Boxes generally ship on or around the first Monday of each month. Please check the purchase page when ordering to see which box is currently available.
How long does shipping take?
Once shipped, Subscription Boxes typically arrive within 2–7 business days within the United States, although transit times may vary depending on your location, the shipping carrier, weather, holidays, and other factors outside our control. We do not guarantee a specific delivery date.
Tracking information will be emailed to you once your shipping label has been created. Please note that tracking may take some time to update after a label is created.
Subscription Boxes currently ship to the United States and Canada. We use a variety of shipping carriers, and some carriers may not be able to deliver to PO Boxes. If you typically use a PO Box for your shipping address, please contact us at contact@lovemeglutenfree.com so we can determine the best way to get your box to you.
Can I change my shipping address?
Yes! If your shipping address changes, please update it in your account and email us at contact@lovemeglutenfree.com to make sure the change is reflected on any upcoming/pending orders.
Changing the address saved to your account does not necessarily change the shipping address on an order that has already been created or is in progress. Please contact us as soon as possible if you need to change the address for an upcoming shipment.
Once an order has entered fulfillment or shipped, we cannot guarantee that the address can be changed or the package redirected.
Can I update my billing/credit card information?
Yes. You can update your billing and payment information by logging into your account using the same email address you used when placing your order. If you have trouble accessing your account, please contact us at contact@lovemeglutenfree.com.
When will my account be charged?
When you purchase a monthly subscription, you will be charged at checkout for your first available box. After your initial purchase, your subscription will automatically renew and your payment method will be charged on the 17th of each month, regardless of the date you originally subscribed.
Your first box may be the current month's box or the next available box depending on inventory. The box associated with your initial purchase does not change your recurring renewal date.
To prevent your next renewal, any cancellation, skip, pause, or other subscription change must be completed before the 17th of the month. Once a renewal has been processed and your payment method has been charged, that renewal cannot be canceled or refunded.
Do I need to pay sales tax?
Applicable taxes are calculated based on your order and shipping destination and will be displayed at checkout. Canadian customers may also be responsible for applicable duties, taxes, tariffs, or other charges associated with delivery.
Allergen Information
Do you have a dairy-free box option?
Yes! We offer a gluten-free and dairy-free box option.
Our dairy-free boxes are curated without products containing dairy ingredients based on information provided by the manufacturers. However, some products may be manufactured on shared equipment or in facilities that also process dairy and may include precautionary statements such as “May Contain Milk” or “Made on Shared Equipment with Dairy.”
If you have a severe dairy allergy or require complete avoidance due to anaphylaxis, please consider this carefully before subscribing. Our dairy-free option is designed for people avoiding dairy ingredients but may not be appropriate for those with a severe dairy allergy.
Can I customize my box for other allergens or dietary needs?
We currently offer our Signature Gluten-Free Box and our Gluten-Free + Dairy-Free Box, but we're unable to customize individual boxes for other allergens or dietary preferences.
Many products may also be vegan, kosher, egg-free, nut-free, or meet other dietary needs, but this varies from product to product. Please review the ingredient and allergen information for each product carefully if you have additional dietary restrictions.
Are your products made in dedicated gluten-free facilities?
Not necessarily, and this is an important distinction when shopping gluten-free.
The FDA does not require a product to be made in a dedicated gluten-free facility or on dedicated equipment to be labeled gluten-free. Under FDA regulations, foods labeled “gluten-free” must meet specific requirements, including having less than 20 parts per million (ppm) of gluten, including any unavoidable gluten that may be present because of cross-contact. U.S. Food and Drug Administration
You may see precautionary allergen statements on food packaging such as “made in a facility that also processes wheat,” “made on shared equipment with wheat,” or “may contain wheat.” These voluntary statements are intended to communicate information about potential allergen cross-contact. They are not gluten-free claims and, by themselves, do not tell you whether a product meets the FDA's definition of gluten-free. U.S. Food and Drug Administration
In fact, the FDA specifically allows a product to carry both a “gluten-free” claim and a statement such as “made in a facility that also processes wheat,” provided the statements are truthful and the product still complies with FDA gluten-free labeling requirements. So seeing a shared-facility statement does not automatically mean a gluten-free product is unsafe or that it doesn't meet FDA gluten-free requirements. U.S. Food and Drug Administration
This can even apply to products that are certified gluten-free, since third-party gluten-free certification and voluntary allergen advisory statements serve different purposes. The FDA permits third-party certification logos on foods, but certification programs establish their own requirements and are separate from FDA's gluten-free labeling regulation. U.S. Food and Drug Administration
That's why we don't automatically exclude a product simply because it's made in a shared facility or on shared equipment. When evaluating products for Love Me Gluten Free, we look at the manufacturer's gluten-free claim and consider available information such as certifications, ingredients, testing practices, manufacturing processes, and cross-contact protocols. If something raises a concern, we ask questions and bring those concerns to our Registered Dietitian for review before deciding whether to include the product.
Because formulations and manufacturing practices can change, we always recommend reviewing the current product packaging and manufacturer information, particularly if you have additional food allergies or dietary restrictions.
Are the items in the box certified gluten-free?
Our boxes include a mix of products that are labeled gluten-free and certified gluten-free. Certification is not required for a food to be labeled gluten-free.
We rely on information provided by manufacturers regarding their products' gluten-free status, certifications, ingredients, testing, and manufacturing practices. If we have questions or concerns about a product's gluten-free claim or manufacturing practices, we ask the manufacturer for additional information and bring any concerns to our Registered Dietitian for review before deciding whether to include the product in our boxes.
Are your boxes safe for people with celiac disease?
Our boxes are designed for the gluten-free community, including people with celiac disease. However, there is no standardized or regulated definition of “celiac-safe,” and what an individual with celiac disease is comfortable eating can vary from person to person.
For that reason, we follow FDA gluten-free labeling guidelines when selecting products for our boxes. Every food product we include is represented by the manufacturer as gluten-free. Our boxes include a mix of products that are labeled gluten-free and certified gluten-free, and certification is not required for a food to meet the FDA's definition of gluten-free.
We rely on information provided by manufacturers regarding gluten-free status, certifications, ingredients, testing, manufacturing practices, and cross-contact protocols. If we have questions or concerns about a product, we dig deeper with the manufacturer and bring those concerns to our Registered Dietitian for review before deciding whether to include it.
Some products may be manufactured in shared facilities or on shared equipment. We do not automatically exclude a product for that reason, as shared-facility or shared-equipment statements do not by themselves mean a product fails to meet FDA gluten-free requirements.
We know everyone with celiac disease has their own comfort level, so we encourage you to review product labels and manufacturer information and make the choices that are right for you.
Customer Service
What if an item in my box is missing, damaged, or spoiled?
We're sorry! While we do our best to make sure everything arrives in great condition, occasionally products can be damaged in transit.
If an item in your Subscription Box is missing, opened, spoiled, moldy, materially damaged, or otherwise unusable, please email us at contact@lovemeglutenfree.com with a brief explanation and photo when applicable. We'll review the situation and do our best to make it right.
Please keep in mind that fragile foods like chips, crackers, and cookies may experience some breakage during shipping. Minor breakage that does not make the product unusable or inedible generally does not qualify for a replacement or refund.
Some fresh-baked products should be refrigerated or frozen shortly after arrival if they won't be eaten within a few days. Please follow the storage instructions included with the box's insert, communicated via email, or provided by the manufacturer. We cannot be responsible for spoilage caused by improper storage after delivery.
I don’t like the products in my box.
We do our best to curate products we think you'll love, but we know taste is personal and not every discovery will be a winner for everyone. Part of the fun of a discovery box is trying something new, and you never know what might become your next favorite!
Because Love Me Gluten Free is a discovery and sampling experience, we cannot offer refunds or replacements simply because you don't like a product's flavor, texture, scent, or other personal preference.
Can I include a gift message?
Yes! When purchasing a gift, add the item to your cart, select View Cart, and enter your message in the gift message field. If you don't see the option or forget to add your message, email us at contact@lovemeglutenfree.com as soon as possible and we'll do our best to add it before your order enters fulfillment.
Can I buy a gift subscription for someone else?
Absolutely! For gifts, we recommend purchasing either a one-time box or a prepaid subscription so your recipient can enjoy the experience without an ongoing monthly renewal.
Be sure to enter the recipient's shipping address at checkout. Prepaid subscriptions do not automatically renew.
Orders and Subscription Management
Where can I check my order status?
If you're a subscriber, you can view your subscription and upcoming orders by logging into your account through the Manage Subscription link. Make sure you use the same email address you used when subscribing.
Once an order ships, you'll also receive an email with tracking information.
Can I change my subscription?
Yes! Monthly subscribers can pause, skip, or cancel an upcoming subscription before the next renewal is processed. Click the Manage Subscription link to log into your account using the same email address you used when subscribing.
Please remember that subscriptions renew on the 17th of each month, so changes should be made before your renewal is processed. Once a renewal has been processed and charged, changes will apply to future renewals and will not cancel the order already in progress.
How do I track my order?
Once your order ships, you'll receive an email with your tracking information. You may also be able to view tracking information by logging into your account through the Manage Subscription link.
Please note that tracking may take some time to update after a shipping label has been created. Subscription Boxes generally ship on or around the first Monday of the month.
I see my order's tracking information, but my order hasn't shipped yet. What's going on?
Don't worry! We often create shipping labels several days before boxes physically leave our warehouse as we prepare thousands of orders for shipment.
You'll receive your tracking information as soon as your label is created, but it may take a few days before the carrier receives and scans your package. During that time, your tracking may show that the carrier is awaiting the package or that there hasn't been any movement yet.
Subscription Boxes generally leave our warehouse on or around the first Monday of the month. Once your package is in the carrier's possession, tracking should begin updating.
My box hasn’t arrived yet. What do I do?
Most Subscription Boxes arrive within 2–7 business days after shipping, but occasional carrier delays can happen. If your tracking hasn't updated for several days or your box hasn't arrived within the expected delivery window, please email us at contact@lovemeglutenfree.com and we'll take a look.
If your package appears to be lost in transit, we'll work with you to determine the appropriate next step.
How do I cancel my subscription?
You can cancel, pause, or skip your monthly subscription by logging into your account and selecting Manage Subscription.
Any changes must be made before your subscription renews on the 17th of the month. Once a renewal has been processed and your payment method has been charged, that box cannot be canceled or refunded. Canceling after a renewal has been processed will prevent future renewals but will not cancel an order already in progress.
Prepaid 3-, 6-, and 12-month subscriptions cannot be canceled, paused, skipped, or partially refunded once they have begun. However, the purchaser may contact us to redirect the remaining boxes to another recipient.
Need help? Email us at contact@lovemeglutenfree.com.
Can I reactivate a canceled subscription?
Yes! Please contact us at contact@lovemeglutenfree.com and we'll be happy to help you reactivate your subscription. Reactivated subscriptions are subject to our current pricing and product availability.