Shipping will be billed to you at a flat fee of $9.99 USD per shipment for shipping within the United States. We ship to Canada and the shipping is calculated at checkout.
Your order will ship around the first of the following month REGARDLESS of when you placed your order. All boxes are preordered. For example, if you placed your order on April 13th, you are preordering the May box. The May box will ship May 5th (the first Monday of the month). If you're a subscriber, your account will renew on the 17th of every month, and orders will be shipped the first week of the next month. It typically takes 2-3 business days for shipments to arrive in the US once shipped. We ship within the USA and Canada only.
Yes! You must change your shipping address before the 17th of the month in order for it to apply to your next shipment. Log into your account and update your address under "Manage Subscriptions" or email us for assistance.
You can update your billing information by logging into your account. You can also send an email to contact@lovemeglutenfree.com and ask us to send you a credit card reset email.
Your account will be charged on checkout and then again on the 17th of every month (starting the following month), regardless of what day you placed your order. Your subscription will renew on the 17th of every month unless canceled or paused. For example, if you placed your order on April 14th, your account will renew on May 17th, June 17th, etc. Any changes to your subscription must be done before your subscription renews for the month. Contact us if you need assistance accessing your account.
Tax amounts (if applicable) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location. If you live in Canada, we collect sales tax, however, there is a chance you may be responsible for some taxes, duties, and tariffs upon delivery.
Currently, all our boxes are only guaranteed to be gluten-free. Many products in our boxes are dairy-free, vegan, kosher, etc., but we cannot guarantee that all items fit your dietary needs. Please consider this information carefully before placing your order.
Some of the products are made in dedicated gluten-free facilities, while others are made in shared facilities but follow strict testing and protocols. We rely on manufacturer claims and transparency when selecting items.
All items in the box are either labeled "gluten-free," "no gluten" or "certified gluten-free." A gluten-free claim means the company guarantees its product meets the FDA Gluten-Free Labeling Guidelines. Certified gluten-free means the manufacturer has paid a third-party agency to verify its gluten-free claim. Both gluten-free and certified gluten-free items may be inside each box. We rely on manufacturer testing and claims when deciding what to include in each box.
Our boxes are curated with people who have celiac disease in mind. However, we recommend you always review ingredient labels and manufacturer claims included with each product.
You can cancel your subscription by logging into your account: https://www.lovemeglutenfree.com/account/login or email contact@lovemeglutenfree.com. You must cancel your account before your subscription renews on the 17th of the month. If you need to cancel after your subscription has been renewed, please email us at contact@lovemeglutenfree.com to request an exception. Remember, cancelling your subscription after your order has been placed or your account has renewed does not cancel your current/active order. You must contact us for changes to any orders.
We hate when this happens and thank you for your understanding. Sometimes items break during packing or shipping and we can evaluate the issue on a case-by-case basis. Please email us (contact@lovemeglutenfree.com) an explanation and a picture of the issue and we will do our best to make it right. Please note that for more delicate items, such as chips and crackers, we do our best to package them well, but items may break during shipment and we cannot replace those items. Please note that we include fresh-baked items in your box. Because the items are gluten-free and often made without preservatives, it's important that you store these products in your freezer if you don't eat them within the first few days of getting your box. We are not responsible for spoiled products that were not stored properly upon receipt. Some of the fresh-baked items include brands such as Ethel's, Flax4Life, Outrageous Baking, BFree, Sweet Sydney's, and Canyon Bakehouse, for example. Please refer to the Insert in the box for more information on properly storing fresh-baked items.
Of course we want you to like everything, but we know you may not. This is a sampling and discovery box. We do not guarantee you will like everything in the box. Please note we do not accept box returns or issue refunds on items you don't like.
Yes, on the cart page, you will be able to add a gift message. Add the item to your cart, then "View Cart" and add your gift message. If you can't find the gift message box, feel free to email us at contact@lovemeglutenfree.com and we can help you add the message to your box.
If you want to buy a subscription (or one-time box) for someone else, simply add their name as the shipping address. The box will renew every month until you cancel. You can also add a gift message, which will be inserted in their first box. We do not offer prepaid gift subscriptions at this time, but it’s something we’re considering. We do, from time to time, offer holiday prepaid subscriptions.
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Subscriptions". From there, you may skip a month, pause your boxes, or cancel your subscription. You can also access the "Subscription" option from your order confirmation email. Please note you can only pause your box for three months without risk of it being cancelled. Pauses longer than three months may be cancelled without notice.
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.
We ship our boxes at the same time regardless of when you placed your order. We often create our shipping labels a few days prior to our ship date since we're shipping thousands of boxes on a single day. Your shipping label notification will be sent to you as soon as we create the label. However, it may take a few days before your box leaves our warehouse. We typically mail our boxes on the first Monday of the month.
