Shipping & Payment Information

What's the cost of shipping?
Shipping will be billed to you at a flat fee of $9.99 per shipment for shipping within the 48 contiguous US states. Shipping to Hawaii and Alaska is calculated at checkout. We ship to some places in Canada and shipping is calculated at checkout.
When will you ship my order?
If you're a subscriber, your order will renew on the 10th of every month, and orders will be shipped the first week of the month. It typically takes 3-10 business days for shipments to arrive. International orders will vary by distance and carrier. We ship within the USA and Canada only. Shipments outside of the USA may be subject to duties upon delivery.
When will my account be charged?
Your account will be charged on checkout and then again on the 15th of every month, regardless of what day you placed your order. Your subscription will renew on the 15th of every month unless canceled or paused. Any changes to your subscription must be done before your subscription renews for the month.
Do I have to pay sales tax?
Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location. International shipments may be subject to duties upon delivery and are the responsibility of the customer. 

Allergen Information

Can I customize my box for other allergens? Vegan? Kosher? Dairy-Free? Egg-Free?
Currently, all our boxes are only guaranteed to be gluten-free. We want to add more customization in the future. Many products in our boxes are dairy-free, vegan, kosher, etc., but we cannot guarantee that all items fit your dietary needs. Please consider this information carefully before placing your order.
Are the items in the box certified gluten-free?
All items in the box are either labeled "gluten-free," "no gluten" or "certified gluten-free." A gluten-free claim means the company guarantees its product meets the FDA Gluten-Free Labeling Guidelines. Certified gluten-free means the manufacturer has worked with a third-party agency to verify its gluten-free claim. Both gluten-free and certified gluten-free items may be inside each box. We rely on manufacturer testing and claims when deciding what to include in each box.

Orders and Subscription Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.
Can I change my subscription?
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Subscriptions". From there, you may skip a month, pause your boxes, or cancel your subscription. You can also access the "Subscription" option from your order confirmation email. Please note you can only pause your box for three months without risk of it being cancelled. Pauses longer than three months may be cancelled without notice.
How do I track an order?
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.
What comes in the box?
The Love Me Gluten Free box contains 8-10 items + a mystery gift. All boxes include various treats that are verified gluten-free by the manufacturer. Inclusions in the box vary every month depending on the month's theme.