Frequently Asked Questions
Discover. Shop. Fall in love.
About the Box
What is a Love Me Gluten Free box?
The Love Me Gluten Free Box is a monthly gluten-free discovery box featuring full-size and sample-size products from leading and emerging gluten-free brands. Every box is thoughtfully curated around a fun monthly theme and includes a variety of snacks, meals, pantry staples, treats, coupons, and exclusive offers to help you discover your next favorite gluten-free product.
What types of items are included in every box?
We include a variety of products and a balance of sweet and savory items. Each box includes 9-11 single or full-size items + a special Mystery Gift + exclusive coupons. Each month's box is a different theme to keep things interesting.
Are your boxes family/kid-friendly?
As always, the products we've selected are perfect for the whole family to enjoy — kids, parents, and everyone in between! While many kid-focused boxes lean on junk food, ours are filled with kid- and family-friendly treats you can always feel good about.
Are there new items every month?
We include as many new items as possible, but there are certainly some perennial favorites we repeat from time to time. Because we scour the Internet and attend exclusive tradeshows, chances are you'll find something you've never seen before.
Can't I buy these items at the grocery store?
We sometimes feature popular favorites, but many times, you'll find products that aren't easily accessible at your local grocery store. We debut many new products in our box, which means you'll be among the first to sample them!
About the LMGF Market
What is the Love Me Gluten Free Market?
The LMGF Market is your one-stop destination for trusted gluten-free products, available to shop whenever you want. Unlike our monthly subscription box — which is a curated surprise delivered to your door — the Market lets you browse and buy specific products on your own schedule. Every product in the Market has been vetted by our team, so you can shop with complete confidence.
Does the LMGF Market offer free shipping?
Yes! We offer free shipping with a $50 minimum Market order required.
How is the LMGF Market different from the Subscription Box?
Great question! Both the Love Me Gluten Free Box and the Love Me Gluten Free Market are designed to help you discover amazing gluten-free products—but they do it in different ways.
The Love Me Gluten Free Box is a once-a-month discovery experience. Each month, our team hand-selects a themed collection of gluten-free products to surprise and delight you with new favorites.
The Love Me Gluten Free Market is discovery on your terms. You can browse, explore, and choose exactly which products you'd like to try, whenever you want—with free shipping and no subscription required.
Are all the products in the LMGF Market gluten-free?
Absolutely. Every product in the LMGF Market meets the same strict standards we apply to our subscription box. All items are labeled gluten-free and have been reviewed by our team, including our Registered Dietitian. You can shop with confidence.
What is the return policy for LMGF Market orders?
All Love Me Gluten Free Market orders are fulfilled and shipped directly by the individual brands and suppliers. Because of this, returns, replacements, and refunds are handled directly by the brand you purchased from.
If you receive a damaged, incorrect, or missing item, please contact the brand directly to request a replacement or refund. You can find their contact information on the product page or on the product packaging.
If you're having trouble reaching the brand, don't worry—we're happy to help! Simply email us at contact@lovemeglutenfree.com, and we'll do our best to point you in the right direction.
Please note that because most Market products are perishable food items, we cannot accept returns or issue refunds for products you simply didn't enjoy. We encourage you to read product descriptions and ingredients carefully before placing your order.
Can I combine a Market order with my Subscription Box shipment?
You can absolutely place a Market order and subscribe to (or purchase) a Love Me Gluten Free Box at the same time. However, they are processed and fulfilled separately, so they will arrive in separate shipments.
Each Market product is shipped directly from the individual brand. If you purchase products from multiple brands, you'll receive a separate package from each one. Your Love Me Gluten Free Box also ships separately from your Market orders.
Love Me Gluten Free Market orders are typically processed within 48 hours of purchase. It's $9.99 to ship orders under $50 and free for order $50+.
Please note that Subscription Box orders ship separately at the beginning of each month and is subject to our standard flat-rate shipping fee of $9.99 (US).
Shipping and Payment Information
How much does a box cost?
We offer one-time, month-to-month, and pre-paid subscriptions. A one-time box is $59.99. If you Subscribe & Save, your monthly box is $54.99 per month. We also have 3, 6, and 12-month prepaid options available at a discounted rate.
What's the cost of shipping a LMGF Subscription Box?
Shipping for Subscription box orders are billed at a flat fee of $9.99 USD per shipment for shipping within the United States. We ship to Canada and the shipping is calculated at checkout. (Market orders ship free with a $50 minimum order - please see additional FAQ)
When will my order ship?
The timing of your box shipment depends on the month. If we have boxes in inventory, your box will ship the next business day. If we are sold out of that month's boxes, your first order will ship around the first of the following month. Please note that if you're a month-to-month subscriber, your account will automatically renew on the 17th of every month, and the renewal order will ship the first Monday of the next month. Please refer to the latest information on our purchase pages to best understand which box you're ordering.
What shipping carrier do you use?
We use FedEx and UPS. It typically takes 2-7 business days for shipments to arrive in the US once they’re shipped. We cannot ship to PO Boxes or outside the US or Canada.
Can I change my shipping address?
Yes! Please change your shipping address before the 17th of the month in order for it to apply to your next shipment. If you change your address after the 17th, please contact us at contact@lovemeglutenfree.com to ensure the shipping address on your pending order is updated. You can update your shipping address by clicking on the Manage Subscription tab from the menu. Make sure you use the email you signed up with when logging in.
Can I update my billing/credit card information?
You can update your billing information by logging into your account. Make sure you use the email you signed up with when logging in.
When will my account be charged?
Your account will be charged on checkout and then again on the 17th of every month (starting the following month), regardless of when you placed your order. Your subscription will renew on the 17th of every month unless canceled or paused. For example, if you placed your order on April 14th, and the April box is sold out, your account will renew on May 17th, June 17th, etc. Any changes to your subscription must be made before your subscription renews for the month.
Do I need to pay sales tax?
Tax amounts (if applicable) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location. If you live in Canada, we collect sales tax, however, there is a chance you may be responsible for some taxes, duties, and tariffs upon delivery.
Allergen Information
Do you have a dairy-free box option?
Yes! We offer a gluten-free and dairy-free box option.
Our dairy-free boxes do not include products containing dairy ingredients. However, some products may be manufactured on shared equipment with dairy and include precautionary statements such as "May Contain Milk" or "Made on Shared Equipment with Dairy."
If you have a severe dairy allergy or require complete avoidance due to anaphylaxis, please consider this carefully before subscribing. Our dairy-free box is designed for individuals who avoid dairy ingredients but may not be suitable for those with a severe milk allergy.
Can I customize my box for other allergens? Vegan? Kosher? Dairy? Eggs? Nuts? Oats?
Our SIGNATURE Gluten-Free Box is guaranteed to be gluten-free and does not contain products made with gluten-free wheat starch.
Our Dairy-Free Box is guaranteed to be both gluten-free and dairy-free.
Many products in our boxes are also free from other allergens, but not all. Please consider this information carefully before placing your order. We are unable to accommodate specific requests.
Are your products made in dedicated gluten-free facilities?
Not all gluten-free products are made in dedicated gluten-free facilities or on dedicated equipment. Manufacturers are not required to do this in order for a product to be labeled and/or certified gluten-free per the FDA. When such details are available, we dig deeper—reviewing their safety practices, testing protocols, and transparency. We rely on manufacturer claims and test results to make informed decisions about what to include in our boxes. We do include products made in shared facilities in our box as long as the product is labeled gluten-free. Each product is evaluated by our team of experts, including our Registered Dietitian, to determine the safety of a product. If we feel comfortable with the protocols in place, we will include the product even if the voluntary "made in shared facility" statement is on the packaging but the product is considered "gluten-free" per FDA guidelines.
We also follow expert guidelines from the Gluten-Free Certification Organization (GFCO), which allow certified gluten-free products to carry “may contain wheat” or “made in a shared facility/shared equipment” statements, provided they meet strict safety standards. These guidelines help us select products that are both safe and exciting for our gluten-free community.
Are the items in the box certified gluten-free?
Every product in our box is labeled “gluten-free,” “no gluten,” or “certified gluten-free.” A “gluten-free” claim means the company ensures its product meets the FDA Gluten-Free Labeling Guidelines. “Certified gluten-free” means the manufacturer has undergone independent, third-party testing to verify its claim, which is preferred, but not required.Our boxes may include both gluten-free and certified gluten-free products. In every case, we rely on manufacturer testing, transparency, and claims when deciding what to include. If we have uncertainties about the gluten-free claim, we dig deeper.
Are your boxes safe for people with celiac disease?
Our boxes are safe for people with celiac disease to consume. We rely on manufacturer claims and FDA gluten-free labeling guidelines. Please always review ingredient labels and manufacturer claims included with each product to ensure it meets your safety requirements if your requirements go beyond gluten-free. Some products may be manufactured in shared facilities, but if a product is deemed gluten-free by the manufacturer, and the manufacturer can back up the claim, we include these products in our box (on a case by case basis). We realize everyone is different in their level of "gluten-free", so please consider this information carefully.
Customer Service
How do I cancel my subscription?
You can cancel a Monthly subscription by logging into your account, which you can access under the Manage Subscription tab. You must cancel your account before your subscription renews on the 17th of the month. If you need to cancel after your subscription has been renewed, please email us at contact@lovemeglutenfree.com to kindly request an exception. Remember, cancelling your subscription after an order has been placed does not cancel your pending order. You must contact us to make changes to any pending orders. Prepaid subscriptions, such as a 3, 6, or 12 month prepaid subscription, cannot be skipped, modified, or canceled for any reason. The owner of the account, however, may choose to gift (or redirect) their subscription to another person.
There's a missing, defective, broken item in my box?
We’re so sorry when this happens—and we truly appreciate your understanding. While we do our best to pack items securely, sometimes things break during packing or shipping.
If you receive a damaged or spoiled item inside your Box, please email us at contact@lovemeglutenfree.com with a brief explanation and a photo. We’ll review the situation on a case-by-case basis and do our best to make it right.
Please note the following:
- Delicate items like chips and crackers may occasionally break in transit despite careful packaging, and we’re unable to replace these items.
- Fresh-baked items should be refrigerated or frozen upon arrival if not eaten within a few days. We are not responsible for spoilage due to improper storage. Fresh-baked brands may include Ethel’s, Flax4Life, Outrageous Baking, BFree, Sweet Sydney’s, Canyon Bakehouse, and more. See the monthly Insert for specific storage recommendations.
Please note that for issues concerning LMGF Market orders, customers should contact the brand directly (see Market returns FAQ).
I don’t like the products in my box.
We do our best to curate products we think you’ll love, but we know taste is personal, and you may not enjoy every item. Part of the fun of a discovery box is trying new things—you never know what might become your next favorite! Because this is a sampling experience, we can’t offer returns or refunds for items you don’t like nor on the entire box.
Can I include a gift message?
To add a gift message, (1) Add the item to your cart, (2) "View Cart", and (3) add your gift message. If you can't find the gift message box, or missed this step, email us at contact@lovemeglutenfree.com and we can manually add a gift message to your box.
Can I buy a gift subscription for someone else?
Yes, we recommend that you either by a one-time or pre-paid box when purchasing our boxes for someone other than yourself. Be sure to add their shipping address when checking out.
Orders and Subscription Management
Where can I check my order status?
If you’re a subscriber, you can view your account under the Manage Subscription tab. Make sure you use the email you signed up with when logging in.
Can I change my subscription?
Yes, you can pause, skip, gift, or reschedule your next subscription. Click on theManage Subscription tab to login to your account. Make sure you use the email you signed up with when logging in.
How do I track my order?
You will be able to track your order once it ships. Remember, all boxes ship on or around the first Monday of each month, so please be patient. Once a shipping label is created, you’ll receive notification and a tracking number. You may also access your tracking information in your account. Click on the Manage Subscription tab to login to your account. Make sure you use the email you signed up with when logging in.
I see my order's tracking information, but my order hasn't shipped yet. What's going on?
We ship our boxes on the same date regardless of when you placed your order. We often create our shipping labels a few days prior to our ship date since we're shipping thousands of boxes on a single day. Your shipping label notification will be sent to you as soon as we create the label. However, it may take a few days before your box leaves our warehouse. We typically mail our boxes on the first Monday of the month. Thank you for your patience.
My box hasn’t arrived yet – what do I do?
We rely on third-party carriers to deliver your box safely. Occasionally, boxes get lost in the mail. If you haven’t received your box 7 days after it shipped, please contact us. We may need to issue you a new box.
Can I reactivate a canceled subscription?
Please contact us at contact@lovemeglutenfree.com and we can reactivate your subscription. Please note that it will reactivate at our current pricing.