Shipping & Payment Information

What's the cost of shipping?
Shipping will be billed to you at a flat fee of $9.99 per shipment for shipping within the United States. We do not ship to Canada or internationally.
When will you ship my order?
If you're a subscriber, your order will renew on the 10th of every month, and orders will be shipped the first week of the month. It typically takes 3-10 business days for shipments to arrive. International orders will vary by distance and carrier. We ship within the USA only. Shipments outside of the USA may be subject to duties and taxes upon delivery.
When will my account be charged?
Your account will be charged on checkout and then again on the 15th of every month, regardless of what day you placed your order. Your subscription will renew on the 15th of every month unless canceled or paused. Any changes to your subscription must be done before your subscription renews for the month.
Do I have to pay sales tax?
Tax amounts (if applicable) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location. International shipments may be subject to duties upon delivery and are the responsibility of the customer. 

Allergen Information

Can I customize my box for other allergens? Vegan? Kosher? Dairy-Free? Egg-Free?
Currently, all our boxes are only guaranteed to be gluten-free. We want to add more customization in the future. Many products in our boxes are dairy-free, vegan, kosher, etc., but we cannot guarantee that all items fit your dietary needs. Please consider this information carefully before placing your order.
Are the items in the box certified gluten-free?
All items in the box are either labeled "gluten-free," "no gluten" or "certified gluten-free." A gluten-free claim means the company guarantees its product meets the FDA Gluten-Free Labeling Guidelines. Certified gluten-free means the manufacturer has worked with a third-party agency to verify its gluten-free claim. Both gluten-free and certified gluten-free items may be inside each box. We rely on manufacturer testing and claims when deciding what to include in each box.

Customer Service

I'm missing an item in my box?
We're sorry for the mistake. Email us at contact @ lovemeglutenfree.com and let us know. We'll do our best to make it right.
An item in my box is leaking or broken?
We hate when the happens and thank you for your understanding. Sometimes items break during packing or shipping and we can evaluate the issue on a case by case basis. Please email us (contact @lovemeglutenfree.com) an explanation and a picture of the issue and we will try to resolve it. Please note that for more delicate items, such as chips and crackers, we do our best to package them well, but items may break during shipment. If the item is salvageable, we ask that you give us some grace as we cannot control post office handling.
I don't like the products in my box?
Of course we want you to like everything, but we know you may not. This is a sampling and discovery box. We do not guarantee you will like everything in the box. Please note we do not accept box returns or no do we issue refunds on items you don't like.
Can you include a gift message?
We are figuring things out here at Love Me Gluten Free. While we don't have this capability yet, please email us at contact @lovemeglutenfree.com with your gift message and order number and we'll do our best to include your message in the box.

Orders and Subscription Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.
Can I change my subscription?
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Subscriptions". From there, you may skip a month, pause your boxes, or cancel your subscription. You can also access the "Subscription" option from your order confirmation email. Please note you can only pause your box for three months without risk of it being cancelled. Pauses longer than three months may be cancelled without notice.
How do I track an order?
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.
What comes in the box?
The Love Me Gluten Free box contains 8-10 items + a mystery gift. All boxes include various treats that are verified gluten-free by the manufacturer. Inclusions in the box vary every month depending on the month's theme.