Privacy policy
Last Updated: September 19, 2026
This Privacy Policy describes how Love Me Gluten Free (“Love Me Gluten Free,” “LMGF,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit lovemeglutenfree.com, purchase or subscribe to our products, shop the Love Me Gluten Free Market, communicate with us, participate in surveys or promotions, or otherwise use our services (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to users of our Services, including customers, subscribers, website visitors, and other individuals whose personal information we collect.
Please read this Privacy Policy carefully. By using our Services, you acknowledge the practices described in this Privacy Policy.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, Services, or legal and regulatory requirements.
When we update this Privacy Policy, we will post the revised version on our website and update the “Last Updated” date above. We will provide additional notice when required by applicable law.
2. Personal Information We Collect
The personal information we collect depends on how you interact with Love Me Gluten Free and our Services.
Information You Provide to Us
We may collect information you provide directly to us, including:
- Contact information, such as your name, mailing address, shipping address, phone number, and email address.
- Order information, including products purchased, billing and shipping information, order history, and transaction information.
- Account information, including login credentials and account preferences.
- Subscription information, including your subscription status, selected subscription type, renewal information, shipping preferences, and subscription history.
- Shopping information, including products you view, place in your cart, purchase, or otherwise interact with.
- Customer service information, including information you provide when contacting us about an order, subscription, product, or other issue.
- Survey and feedback information, including responses to product surveys, box surveys, reviews, ratings, testimonials, and other feedback you voluntarily provide.
- Promotion and giveaway information, including information submitted when entering a giveaway, contest, referral program, or other promotion.
- Marketing preferences, including your preferences regarding email, text message, and other communications.
You may choose not to provide certain information, but doing so may prevent you from using some features of our Services.
3. Information We Collect Automatically
When you interact with our website, emails, advertisements, or Services, we and our service providers may automatically collect certain information about your activity.
This may include:
- IP address;
- browser and device information;
- operating system;
- pages and products viewed;
- referring websites;
- interactions with our website;
- shopping and cart activity;
- interactions with emails;
- approximate location derived from IP address; and
- other information about how you interact with our Services.
We may collect this information using cookies, pixels, web beacons, software development kits, and similar technologies.
4. Information We Receive From Third Parties
We may receive personal information from third parties that help us operate our business and provide our Services.
These may include:
- Shopify and other ecommerce providers;
- payment processors;
- subscription-management providers;
- shipping and fulfillment providers;
- Love Me Gluten Free Market brands and suppliers;
- email and SMS marketing providers;
- analytics providers;
- advertising platforms;
- customer service providers;
- survey and review platforms; and
- other vendors and business partners.
Payment information, such as credit or debit card information, may be collected and processed directly by our payment processors. Love Me Gluten Free does not necessarily receive or store complete payment card information.
5. How We Use Personal Information
We may use personal information to:
Provide our products and Services. This includes processing orders and payments, managing subscriptions, facilitating Market purchases, arranging fulfillment and shipping, providing tracking information, processing refunds or replacements, and managing customer accounts.
Communicate with you. We may send transactional communications regarding purchases, subscriptions, shipments, account activity, customer service requests, and other interactions with Love Me Gluten Free.
Provide customer support. We use information to respond to questions, resolve problems, investigate missing or damaged products, and otherwise assist customers.
Operate and improve Love Me Gluten Free. We may use information to understand how customers interact with our products, boxes, Market, website, and communications and to improve our offerings and customer experience.
Conduct surveys and product research. We may use survey responses, ratings, reviews, and other feedback to evaluate products, understand customer preferences, improve our Services, and provide aggregated or de-identified insights to participating brands and business partners.
Market and advertise our products and Services. Subject to applicable law and your communication preferences, we may use personal information to send promotional emails or text messages and to deliver or measure advertising.
Personalize your experience. We may use information about purchases, browsing activity, preferences, and interactions to recommend products or content that may interest you.
Protect Love Me Gluten Free and our customers. We may use information to prevent fraud, abuse, security incidents, and other illegal or harmful activity.
Comply with legal obligations. We may use information when necessary to comply with applicable laws, regulations, legal proceedings, or government requests.
6. Love Me Gluten Free Market and Fulfillment Partners
The Love Me Gluten Free Market features products that may be fulfilled and shipped directly by participating brands, suppliers, or fulfillment partners.
When you purchase a Market product that is fulfilled by a third party, we may provide that party with information reasonably necessary to fulfill your order, such as your name, shipping address, email address, phone number when necessary for delivery, products ordered, and relevant order information.
These parties receive information for purposes such as processing, fulfilling, shipping, tracking, or resolving issues with your order.
We do not authorize Market fulfillment partners to use personal information provided for order fulfillment for their own unrelated marketing purposes unless you separately consent or another lawful basis permits such use.
7. Surveys, Reviews and Brand Insights
Love Me Gluten Free regularly collects customer feedback to understand experiences with products, subscription boxes, and other Services.
We may analyze survey responses and other feedback and provide aggregated, summarized, or de-identified insights to brands whose products are featured by Love Me Gluten Free.
For example, we may tell a participating brand what percentage of survey respondents liked a product, indicated purchase intent, or provided certain types of feedback.
We may also share individual written comments or testimonials with brands when appropriate. Unless disclosed to you or authorized by you, we do not intend to provide participating brands with information that directly identifies you solely because you completed a general product or box survey.
If you submit content specifically for public use, such as a public product review or testimonial, that content may be displayed publicly as described below.
8. Marketing Communications
If you sign up to receive marketing communications, we may send you information about products, subscription boxes, Market discoveries, promotions, giveaways, content, and other Love Me Gluten Free news.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.
If you receive promotional text messages from us, you may opt out according to the instructions provided in those messages.
Opting out of marketing communications does not prevent us from sending transactional or service-related messages, such as order confirmations, subscription notices, shipping updates, or customer service communications.
9. Cookies, Analytics and Advertising
Like many websites, we use cookies and similar technologies to operate and improve our website, remember preferences, understand how visitors interact with our Services, measure marketing performance, and support advertising.
We may permit analytics providers, advertising platforms, and other service providers to use cookies, pixels, and similar technologies on our website.
Depending on where you live, certain uses of these technologies may be considered “selling,” “sharing,” or processing personal information for “targeted advertising” under applicable privacy laws, even when no money is exchanged for your personal information.
You may have the right to opt out of these activities as described in the Your Privacy Rights section below.
Your browser may also allow you to block or delete cookies. Doing so may affect the functionality of certain portions of our website.
10. How We Disclose Personal Information
We may disclose personal information to:
- service providers that perform services on our behalf;
- Shopify and ecommerce technology providers;
- payment processors;
- subscription-management providers;
- Market brands, suppliers, and fulfillment partners when necessary to fulfill or support your order;
- shipping carriers;
- customer service providers;
- email and SMS providers;
- analytics providers;
- advertising and marketing partners;
- professional advisors;
- government authorities or other parties when required by law; and
- parties involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
We may also disclose information when you direct us to do so or provide your consent.
We may disclose aggregated or de-identified information that does not reasonably identify an individual.
11. Sale, Sharing and Targeted Advertising
We may work with advertising, analytics, and marketing partners that use cookies, pixels, and similar technologies to help us understand how visitors interact with our Services, measure the effectiveness of our advertising, and provide advertising that may be more relevant to you.
Depending on where you live and the technologies involved, certain disclosures of personal information to these partners may be considered a “sale” or “sharing” of personal information or the processing of personal information for “targeted advertising” under applicable privacy laws, even when no money is exchanged for your personal information.
Love Me Gluten Free does not sell personal information for money.
Depending on where you live, you may have the right to opt out of certain uses or disclosures of your personal information for sale, sharing, or targeted advertising.
Where required by applicable law, we will honor applicable privacy rights and legally recognized opt-out preference signals. You may also contact us at contact@lovemeglutenfree.com with the subject line PRIVACY POLICY REQUEST to exercise an applicable privacy right.
12. User-Generated Content
Our Services may allow you to submit reviews, photographs, videos, comments, testimonials, or other user-generated content.
If you choose to submit content to a public area of our Services, that content may be visible to anyone.
Please do not include information in public content that you do not want others to see.
We are not responsible for how third parties may use information you voluntarily make publicly available.
13. Third-Party Websites and Services
Our website may contain links to websites, social media platforms, applications, or other services operated by third parties.
We are not responsible for the privacy, security, or practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
14. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.
Please avoid sending sensitive or confidential information through unsecured communication channels.
15. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining customer accounts and subscription records, processing transactions, complying with legal and tax obligations, resolving disputes, preventing fraud, and enforcing our agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
16. Children's Privacy
Our Services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.
We do not knowingly sell or share personal information of individuals under 16 as those terms are defined under applicable privacy laws.
17. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- request access to personal information we maintain about you;
- request correction of inaccurate personal information;
- request deletion of certain personal information;
- request a portable copy of certain personal information;
- opt out of the sale or sharing of personal information;
- opt out of targeted advertising;
- limit certain uses or disclosures of sensitive personal information, where applicable;
- withdraw consent where processing is based on consent; and
- appeal certain decisions regarding privacy requests where applicable.
These rights are not absolute and may apply only in certain circumstances.
We will not discriminate against you for exercising privacy rights provided by applicable law.
We may need to verify your identity before completing certain requests. Where permitted by law, you may also designate an authorized agent to submit a request on your behalf.
To exercise a privacy right, please contact us at contact@lovemeglutenfree.com with the subject line PRIVACY POLICY REQUEST, or use any applicable privacy controls provided on our website.
18. International Users
Love Me Gluten Free is based in the United States.
If you access our Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Where required by applicable law, appropriate mechanisms will be used for international transfers of personal information.
19. Complaints and Appeals
If you have a concern about how we handle personal information, please contact us at contact@lovemeglutenfree.com.
Depending on where you live, you may have the right to appeal our response to a privacy request or submit a complaint to an applicable data protection authority.
20. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:
Love Me Gluten Free
Email: contact@lovemeglutenfree.com
Subject line for privacy requests: PRIVACY POLICY REQUEST